FAQ

Our warranty is simple: If you are not 100% satisfied with the quality of the product or your experience, simply contact us and we’ll make it right.

Due to the customized nature of our products, we do not allow returns for printed products. We stand behind our quality and will reprint an order at no cost if it is our mistake. If the mistake was on your end, we can usually offer a discounted reprint.

We do allow returns within 30 days for non-printed stock items such as real estate frames and accessories.

Due to the nature of digital products, we do not offer refunds for any digital downloads once purchased. This includes, but is not limited to, embroidery fonts, e-books, software, and other digital content.

Please carefully review product descriptions, previews, and details before purchasing.

Because we want to get your order to you quickly, production begins immediately after proof approval. Therefore, we cannot cancel any custom orders once approved.

Your privacy is our priority. The information we collect is used only to process your orders and provide a personalized experience — we never share or sell your information, period.

Please note there is an industry standard spoilage rate of 3% on apparel. You won’t be charged for spoiled items. If you need an exact quantity, consider increasing your order by 3%. Contact us before production if you’d like to adjust your order.

*Spoilage claims must be made within 15 days of the date received*

IMPORTANT: Your final invoice reflects the total quantity shipped, within the Under/Over Run Allowance. For example, if you order 100 pieces, your invoice may show between 99 and 101 pieces.

The price per piece remains the same. If a reprint is needed outside the allowance, it is treated as a new job and priced accordingly.

Add $2.75/ea for 2XL, $3.75/ea for 3XL. Larger sizes require a custom quote.

50% payment is due before production; remaining balance is due at pickup or shipping.